Changing Name Servers of a Domain Name In order to host a website on your domain...

1. To Modify Contact Details for a Domain Name 2....

This section deals with transferring your domain name among two Registrars. Here you will find information related to: Transferring your domain name to us. Transferring your domain name away fr...

To Suspend / Unsuspend a Domain Name Login to your Control Panel, search for the domain name you wish to Suspend/Unsuspend and proceed to the Order Details view....

When you register a domain name, it is registered to you for a certain number of years i.e., until its Registration term expires. If you plan to continue using it beyond its Expiry Date, then you need to renew it. You can renew your domain...

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within your Control Panel. If an Order is Suspended, you will have to first get it Unsusp...

Generally emails are directly delivered to the destination server. However, if the delivery attempt to the destination server is returning a temporary failure, all email sent to known valid recipients are queued locally on the filtering servers fo...

Use cPanel’s MultiPHP Manager to manage your domains’ PHP version. Being able to manage the PHP version that your domain uses means that you can continue to use older versions of PHP to run your websites whenever the system PHP version...

Generally emails are directly delivered to the destination server. However, if the delivery attempt to the destination server is returning a temporary failure, all email sent to known valid recipients are queued locally on the filtering servers fo...

For users with multiple domains we offer our free domain aliasing feature where domains can be added directly in the SpamPanel. This means that every email sent to one of your domain aliases will be sent to the same user on your main domain....

What is DMARCDMARC (Domain-based Message Authentication, Reporting & Conformance) is an email protocol designed to help prevent email spoofing when used in conjunction with SPF and/or DKIM and gives sending domain admini...

The DotVeda Antispam Cloud system fully supports incoming connections protected using TLS. Deliveries are always made over TLS when supported by the destination mailserver (opportunistic TLS). This way email is securely transmitted when possible....

The filtering methods and system of DotVeda Antispam Cloud have been specifically designed to avoid false positives. For that reason many different checks are performed to avoid making mistakes based on only a single classifier. Two levels...

If you are still receiving spam, submitting the emails to the central DotVeda Antispam Cloud training system will, first of all, help to reduce the spam you’re seeing and it will allow us to retrieve detailed information on what may be causi...

Viruses, malware and other online threats often spread via email, therefore it is important to virus-scan emails before they arrive to the mail-client of a user. DotVeda Antispam Cloud actively blocks both spam AND its malicious attachments such a...

Even though you may using our anti-spam system correctly, it is possible you are still receiving spam. This page explains the steps to determine why you are still receiving spam messages, and how best to resolve this issue. Check w...

With DotVeda Antispam Cloud you can block a very large amount of malware, yet there can sometimes be new Malware campaigns that are able to evade all Antivirus and Anti-Spam filters. Due to this we would highly recommend to enable the “Block...

AOL EmailThe email files are in an html format. The objective is to save the file in html format. This can be done as follows: Open the email message you want to save, as if you were reading it – Near the top,...

On our Hosted Cloud solution, we by default follow the EU data retention policy, and make the meta-data of connections available via the control panel for 32 days. For compliance a copy of the logging data may be stored up to 365 days, this dat...

To route the incoming email for your domain through the SpamExperts filtering cloud you have to change your MX records. Prior to changing the MX records, it is best to check your TTL. We recommend a maximum value of “3600” in o...

To avoid spammers being able to directly deliver the spam to your mail servers without filtering it first, you have to make sure your mail server only accepts emails originating from the filtering system. To only accept messages from your...

Using telnet you can manually test if the destination server is correctly accepting the email. To do so, you have to lookup the destination route in the SpamExperts Control Panel set for a domain, and try delivery: demo...

We apply an advanced form of greylisting to help and stop a significant amount of spam with minimal resource usage. Although greylisting is a controversial technology, it is still highly effective when applied properly. First of all it&rsq...

Use cPanel’s MultiPHP Manager to manage your domains’ PHP version. Being able to manage the PHP version that your domain uses means that you can continue to use older versions of PHP to run your websites whenever the system PHP version...

This video explains the Bandwidth interface and how to monitor the volume of traffic entering and leaving your site....

This video demonstrates how to use Directory Privacy to password-protect content on your cPanel account’s website. It also shows how to use Leech Protection to manage users who give away their passwords to others....

This video shows how to upload files to your cPanel account with File Manager....

How to log in to the cPanel interface....

The Application Manager interface allows you to quickly deploy and easily maintain Ruby applications on cPanel & WHM servers. This video is an overview of the different parts of this user interface. For a tutorial on how to create a we...

This tutorial demonstrates how to navigate to the Terminal interface from both the WHM and cPanel Home interfaces....

Video walkthrough of the Cron Jobs interface....

This video contains an overview of Spam Filtering in cPanel....

This video contains an overview of cPanel & WHM’s implementation of ModSecurity....

This video contains a walk-though of cPanel’s MultiPHP INI Editor interface....

This video contains a walk-though of cPanel’s Email Accounts interface. We created this video for cPanel & WHM version 74....

How to create a Ruby Web Application and then register it in the Application Manager interface....

This video demonstrates how to change your cPanel Webmail account’s password....

This video is an overview of the options in cPanel’s MySQL interface. This interface allows you to manage and configure databases and database users for your cPanel account....

This video demonstrates how to change your cPanel account’s password....

This video walks you through the features of WordPress Manager version 2.0....

This video shows you how to manage Web Disk accounts, configure a system to use Web Disk, and upload content to a site....

How to change your interface language. Filmed in cPanel & WHM version 76....

This demo video shows how to manage domain, subdomains and aliases in cPanel....

This video demonstrates how to use cPanel’s Disk Usage interface to view your account’s disk space....

This video walks you through uploading a file to your cPanel account with FTP....

How to use Two-Factor Authentication in cPanel...

This video walks you through configuring your contact information and notification preferences with cPanel’s Contact Information interface....

How to use the Track Delivery interface in cPanel...

cPanel’s Mailing Lists interface allows you to use a single address to send mail to multiple email addresses....

This can be done directly from WHM. 1. Click the link “Modify an account in WHM”2. Select the domain and click the Modify button3. Scroll down to the option “Hourly Email by Domain Relayed”4. Enter...

Neomail support has been discontued in cpanel as the script will soon be obsolete and support discontinued by cpanel developers on the script. Emails will remain unaffected and can be accessed using the other interfaces. To view th...

cPanel can be accessed on port 80 at the alternate URL http://cpanel....

Try removing all old files and then uploading the new files afresh. If you still see old files, you are seeing cached pages on your local computer or pages that are being served by an intermediate caching server. Clear cache and retry or check...

You need to upload your website files and folders under public_html (same as www) and make sure you place a default file like index.html, index.htm, index.php etc. Also do remove (or replace) the existing index file that is being served as the...

This tutorial video shows you how to install a script using Fantastico....

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using the XCONTROLLER theme you can follow this Flash tutorial. If you are using the X2 theme you can follow this ...

If you are using XCONTROLLER theme you can follow this Flash tutorial. If you are using X2 theme follow this ...

If you are using XCONTROLLER theme view this Flash tutorial. If you are using X2 theme ...

If you are using XCONTROLLER theme view this Flash tutorial. If you are using X2 theme ...

If you are using XCONTROLLER theme view this Flash tutorial. If you are using X2 theme ...

CGI scripts should be placed in your cgi-bin folder at public_html/cgi-bin...

Webmail is normally at http://www.yourdomain.com/webmail or http://mail.yourdomain.com/webmail At the login prompt, type the full email address and password you created in cPanel to login to webmail for that user....

Simply follow tutorial 17 athttp://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials.php If you are using the X2 skin, the tutorial is...

The cgi-bin folder is really just another folder in your directory structure. The only difference is that apache sees it as the folder where you can have your CGI scripts. To restore it, you simply need to go into the cPanel file manager o...

Here we show you how to setup your two free email address that you get with each domain name, set the correct timezone and set your custom password....

Here we show you how you can setup domain forwarding for your domain....

Demo Video on how to setup google apps for your domain....

To modify whois lookup information for your domain, you need to follow the steps below: 1. Login at http://www.dotveda.com/2. Type your domain name in the jump to box and click the b...

To enable / disable privacy protection for your domain, you need to follow the steps below: 1. Login at http://www.dotveda.com/2. Type your domain name in the jump to box and click t...

To obtain your domain transfer secret / EPP code, you need to follow the steps below: 1. Login at http://www.dotveda.com/2. Type your domain name in the jump to box and click the but...

To change domain nameservers, you need to follow the steps below: 1. Login at http://www.dotveda.com/2. Type your domain name in the jump to box and click the button next to it...

You can control how users access services and check their email, such as requiring SSL or disabling POP or IMAP. To adjust access rights for an entire domain, perform the following steps: 1. Log in to the eProMail Admin Control Pan...

A catch-all address receives all email sent to invalid mailboxes at a user’s domain and is sometimes used to avoid missing any emails to a domain. Warning: Catch-all addresses are not filtered for spam. Use at your own...

You can send an email to everyone on your domain. To email everyone, log into the eProMail Control Panel, and perform the following steps: 1. From the Go to section menu, select Domains. 2. In the Tools section, click Email Everyon...

A mail exchange (MX) record directs incoming email sent to your domain to the specific server set up to accept email traffic for your domain. For example, if your email is on eProMail you have MX records that point to mx1.emailsrvr.com (10) and mx...

Autodiscover is a service that enables you and your team to easily configure your email clients by knowing only your eProMail or Microsoft Exchange email address and password. Autodiscover enables additional features for Microsoft Exchange mailbox...

The Sender Policy Framework (SPF) record is a DNS record designed to combat and reduce spam for your domain. SPF records help mail servers identify unauthorized use of your domain in the form of forgeries (spoofing). SPF records also help improve...

The following host names and ports should be used with our epromail service. We recommend using the SSL secured host name and ports as far as possible. Incoming server host names and ports are as follows:...

Instructions to setup epromail mobile sync for various devices are available...

If you see the errors below in Apache error log tail -f /usr/local/apache/logs/error_log AH01980: bad response from OCSP server: (none)AH01941: stapling_renew_response: responder error Browse to W...

First, install htscanner from WHM > Module Installers > PHP Pecl > htscanner This will allow php_value and php_flag to work with php. Next for it to also work with Apache without the need to use ifmodule # cd /usr/...

The standard command to change ownership of any file on Linux is chown. However passing this normally with user.group does not change ownership of a symbolic link. To do that, pass the command with the -h flag like in the example below....

We can presently (August, 2011) provide the following Linux distributions on Cloud Computing Instances or ...

This can be done directly from WHM. 1. Click the link “Modify an account in WHM”2. Select the domain and click the Modify button3. Scroll down to the option “Hourly Email by Domain Relayed”4. Enter...

This tutorial will help you to configure Microsoft Outlook 2016 for an email account. Step 1. Open Microsoft Outlook 2016 on your device. Click the +Add Account button. In case you have mailboxes set up before, go to the F...

AOL EmailThe email files are in an html format. The objective is to save the file in html format. This can be done as follows: Open the email message you want to save, as if you were reading it – Near the top,...

Here we show you how to setup your two free email address that you get with each domain name, set the correct timezone and set your custom password....

Demo Video on how to setup google apps for your domain....

This video demonstrates how to change your cPanel Webmail account’s password....

The following host names and ports should be used with our epromail service. We recommend using the SSL secured host name and ports as far as possible. Incoming server host names and ports are as follows:...

Instructions to setup epromail mobile sync for various devices are available at the links below...

Neomail support has been discontued in cpanel as the script will soon be obsolete and support discontinued by cpanel developers on the script. Emails will remain unaffected and can be accessed using the other interfaces. To view th...

This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry....

“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Error Number: 0x800CCC0F” This error is often modem or firewall relate...

You can configure your email ID in Outlook Express by following this video...

An unknown error has occurred. Subject ‘Test Sending 18 Mar 2004’, Account: ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B I am...

The connection to the server has failed. Account ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E. I am getting this error messag...

The following steps are valid for our global range of servers (US, EU, SG). Please contact support to setup your VPN and IPMI details if required. To connect to the server via VPN and then open IPMI, please follow the steps below O...

Demo Video: Learn how to manage your WordPress installations....

Demo Video: Learn how to manage the content of your website’s directories using the File Manager....

Restricting Access to Content Demo Video: Learn how to restrict access to a site directory with a password and add authorized users....

Demo Video: Learn how to add and manage Node.js applications in Plesk...

Demo Video: Learn how to add a subdomain to a domain associated with your subscription...

You can create and remove databases in Websites & Domains > Databases. Demo Video:...

Domain aliases allow you to point several domain names to the same website. This can be useful, for example, for branding purposes. To set up a domain alias in Plesk: 1. Go to Websites & Domains and run the Add...

To set up email forwarding for an email address: 1. Go to Mail > email address > Forwarding tab.2. Select the Switch on mail forwarding checkbox.3. Specify one or several email addresses to which email mu...

To set up automatic reply settings for an email address: 1. Go to Mail > email address > Auto-Reply tab.2. Select the Switch on auto-reply checkbox, and specify the following settings: Auto-reply...

To add or remove additional email addresses (email aliases) for a mail account: 1. Go to Mail > email address > Email Aliases tab.2. Do any of the following: To add an address, type it into the Email alias box, a...

To create an email address: 1. Run the Create Email Address wizard from the Mail page.2. Specify the following mailbox settings: Email address. Type the left part of the email address before the @ sign, and, if you hav...

To change a username or password that you use for connecting to your subscription over FTP or SSH: 1. Go to Websites & Domains.2. Click Web Hosting Access.3. Type the new username or password, and click OK. You can...

To change your password for access to the Customer Panel: 1. Click a link with your name at the top of the screen.2. Click Edit Profile.3. In the profile settings, type a new password, confirm it and click OK....

To change your contact information: 1. Click the link with your name at the top of the screen.2. Click Edit Profile.3. Select the Contact Details tab.4. Update your contact information and click OK....

To backup a database in Plesk, you can follow the steps below: 1. Login to Plesk at the URL mentioned in your hosting account information email.2. If you have logged in as a reseller, select the domain under which the database is cre...

To restore a database, you can follow the steps below: 1. Login to Plesk at the URL mentioned in your hosting account information email.2. If you have logged in as a reseller, select the domain under which the database is created. If...

How do I grant write permissions to a file or folder ? Use the file manager in your Plesk control panel. Browse to the file or folder you wish to grant write permissions to. Click the lock icon alongside the file or folder and then tick al...

You can do this by enabling the domain user. Login to Plesk, select the domain name and then click the Domain User icon. Enable this option and set a password. Your client will then be able to login with the domain name as username and password...

You need to upload your website files and folders under httpdocs and make sure you place a default file like index.html, index.htm, index.php etc. Also do remove (or replace) the existing index file that is being served as the default page....

Here we show you how you can delete a newly registered domain name and get a refund....

IMPORTANT: This article applies only to our legacy VPS plans and not any of the new cloud options. As part of the mvScale virtualization system, our engineers use a range of complex algorithms to ensure that our customers...

Please see payment options at You can place an order and pay online from our website or make a custom payment from...

There need not be any downtime at all. Sign up for a new account at our site. Upload your website in the new space, create email ID and then change nameservers. DNS would resolve in about 24 hours during which time your site would continue to r...

You can host any domain registered through any registrar with us. You will simply need to point your domain name to the DNS nameservers provided in your hosting account information mail after signup. DNS changes have to be made in the domain name...

You can use Linux or Windows hosting irrespective of the operating system on your computer. You can see a comparison at In short, you need Windows hosting only if you require ASP/.net/MSSQL/Access support. For most purposes, Linux...

A hosting account is normally created for a domain name such as yourdomain.com which is required to create your account....

Account creation takes a few minutes from payment confirmation. Access details are sent by email. From the time you point your domain to the hosting server by updating DNS nameserver records, it will take 24-72 hours for the domain to full...

For many new domain registrations, the domain starts resolving to the server in a few minutes from account setup. However, DNS does take 24-72 hours to propagate throughout the internet....

Domain registration takes a few minutes from the time of payment confirmation....

Yes, own the domain and have complete control over domain management, whois, nameservers etc. through a web based domain control panel....

Here we give you a broad overview of SiteLock....

Here we show you how to go through the initial steps for setting up Codeguard....

SymptomsYou have Microsoft Outlook 2016 (build 16.0.6568.2025) configured to download your email by using POP3 with leave a copy enabled, and you experience one of the following symptoms. 1. After Outlook downloads y...

If you see the following error on a PHP script, you can easily fix it by increasing the allowed memory to your PHP script. Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 113 bytes) in T...

When your website has SSL enabled, you may want to force all traffic to be served over the SSL encrypted connection only. This can easily be achieved by adding the code below in your .htaccess file. If you have any redirect codes in your .htaccess...

Redirecting your website from non-www to www URLs can be as simple as adding suitable code in your .htaccess file. For non-WordPress websites, you can use the code below replacing domainname.com with your own domain name. Rew...

Leaving comments open without good captcha protection in WordPress can lead to a lot of spam and oversized databases. Here is a quick way to disable comments for all posts from PHPMyAdmin (which can be launched from your hosting control panel)....

* Note: This article only applies to Linux hosting. On IIS, compression is normally enabled on server level. * Does your website appear to be loading slow? Speed it up using gzip compress and mod_deflate. You can first verify if your site...

Websites infected with an IFRAME or malware script IFRAME and java script based malware infections are growingly common these days. These infections normally occur either through leaked FTP passwords or machines infected with virus / malwa...

Updating your cPanel server is bringing the latest features and fixes for cPanel & WHM....

This video describes how to disable AutoSSL notifications in WHM....

This tutorial demonstrates how to navigate to the Terminal interface from both the WHM and cPanel Home interfaces....

The Feature Manager interface for cPanel & WHM allows you to edit feature lists, which you can assign to packages that you apply to cPanel accounts. Feature lists provide or prevent access to specific cPanel features....

This video contains an overview of cPanel & WHM’s implementation of ModSecurity....

This video is an overview of the settings in WHM’s Basic WebHost Manager interface. This interface allows you to configure your contact and notification settings, ethernet device, nameservers, and more....

A tutorial of how to set your server’s time zone via WHM’s Server Time interface....

Logging in to WHM is the very first thing you need to do after you install cPanel & WHM on a new server. This video walks you through the process, including customizing your interface language, step-by-step....

If you’re a new WHM user, you need to know how the main WHM interface works. This video walks you through the various features of WHM’s interface, so that you can easily find features and server information....

Before you can use cPanel & WHM, you have to install it on your server! This video goes over cPanel & WHM’s system requirements and the installation process....

In cPanel & WHM version 76, we introduced the Server Profile interface. This interface allows you to select a server’s profile, based on the service that you want the server to provide. The demo video below is a walk through for the same...

This video shows you how to use Apache PHP-FPM in the MultiPHP Manager interface in WHM, for cPanel & WHM version 76....

This video shows you how to edit the Apache PHP settings in the MultiPHP Manager interface in WHM, for cPanel & WHM version 76....

This video shows you how to use the File and Directory Restoration interface in WHM, for cPanel & WHM version 76....

Sometimes activating the DNS zone of a domain can give the error “DNS zone of a domain alias cannot be edited because the domain alias is turned off”. To correct this, open up command prompt in Remote Desktop and type the command...

To reset the Plesk admin password on Windows servers, from the Plesk bin folder %plesk_bin% run the command plesksrvclient.exe "%plesk_bin%\plesksrvclient.exe" It will produce a pop-up box in which you can enter a new...

The following command-line outputs the list of running processes (with the complete command-line arguments used for each process) to a text file: Click Start, Run and type CMD Type the command given below exactly: WMI...

Login to plesk, select the domain, click web directories. Here, select the the protection tab and click remove protection if enabled. If that does not work, try resetting the FTP password from the setup section. If the site still a...

DefPackageMng() constructor failed: defpackagemng failed: Access is denied. (Error code 5) at CreateProcess 'C:\WINDOWS\system32\cmd.exe /c ""C:\Program Files\SWsoft\Plesk\admin\bin\defpackagemng.exe" --get"'at execUtil C:\Program File...